We want you to be fully satisfied with your purchase. Please review our return and exchange policy below.

When Returns & Exchanges Are Accepted

We accept returns and exchanges in two specific cases only:

🔹 Case 1: Upon Delivery (In Presence of the Courier)

• Customers have the right to inspect the product in the presence of the delivery agent before accepting it
• If the customer is not satisfied with the product, they may refuse delivery on the spot and return it with the courier
• No returns will be accepted after the courier has left unless there is a manufacturing defect

🔹 Case 2: Product Defects

If a manufacturing defect or damage is discovered after delivery, the customer must:

• Contact us within 48 hours of receiving the order
• Provide clear photos showing the defect
• The product must be in its original condition (unused and unwashed)
• Keep the original packaging and all accessories

Eligibility Conditions

For a return or exchange to be approved, the item must:

• Be in its original condition
• Be unused and unwashed
• Be returned with its original packaging
• Show no signs of use, alteration, or damage caused by the customer

Non-Returnable Cases

❌ After the courier has left without inspection or objection
❌ Used or washed products
❌ Products damaged due to misuse
❌ Products with removed tags or original packaging
❌ Underwear and items in direct contact with the body (for hygiene reasons)

Refund Process

Once a return is approved:

• The product will be inspected to ensure it meets the conditions
• Refunds will be processed using the original payment method, or as agreed with our customer service team
• The refund process may take 3 to 7 business days

Exchange Process

If you wish to exchange a product:

• The exchange request must be submitted within the allowed timeframe
• The item must be in its original condition
• Exchanges are subject to stock availability of the replacement item

⚠️ Important Notice

We strongly emphasize the importance of inspecting your product in the presence of the courier before accepting delivery. This is the right moment to verify the product and refuse it if you are not satisfied — ensuring your rights are protected and guaranteeing the best shopping experience.